esure App Cookie Notice
Background
esure uses cookies and other similar tracking technologies in the esure mobile app (the “App”) to ensure that it works properly . This notice explains which cookies we use and how we use them. It should be read together with our Privacy Notice (which sets out how we use your data in the App).
In this notice the words “esure”, “we”, “us” and “our” refer to esure Insurance Limited and esure Services Limited; while “you” refers to anyone who downloads and uses the App on iOS or Android devices.
We’ll keep this notice up to date by adding details of any new cookies that we use, so please check back here every now and again to see the latest version. If you have any questions, please contact our Data Protection Officer by either emailing [email protected] or writing to esure Services Ltd, Attn: Data Protection Officer, The Observatory, Reigate, RH2 0SG.
What are cookies?
Cookies are small pieces of information that are downloaded to your device when you use an app. Each time you open an app, cookies are sent back to it (or to other servers that recognises them). Why? Generally, to make the app work and to provide information back to the people who run the app.
Cookies do lots of different jobs. In general terms they:
• Remember your preferences within apps;
• Recognise the device you’re using each time you open an app;
• Make it easier for you to log in and use an app;
• Tell app owners which parts of the app you visit;
• Show you content or ads (if you’ve opted in to see these);
• Help to keep apps secure.
For more detailed information about cookies please visit aboutcookies.org or allaboutcookies.org.
Cookies used in the esure App
The App only uses:
• essential cookies which are necessary to make sure it works properly; and
• performance cookies which enable us to detect technical issues.
Neither type of cookie can be switched off, as they are needed for the App to fully function. They don’t store or remove any of your information outside of the App itself. The table below describes the different cookies we use in the App:
| Cookie name | Lifespan | Type | First or third party | Description |
|---|---|---|---|---|
| dtCookie dtLatC dtPC dtSa |
End of session | Performance | First Party | These cookies are used by one of our technical monitoring systems (Dynatrace) to measure system performance and detect technical issues. |
| ESURE_ENSIGHTEN: PRIVACY_BANNER_LOADED PRIVACY_BANNER_VIEWED PRIVACY_Marketing PRIVACY_Performance_and_Analytics |
End of session* | Essential | First Party | These cookies are associated with our cookie consent and Tag management tool used on the esure websites. They are not used directly in the App but if you perform certain actions in the App such as renewing your insurance policy, you will be re-directed to our website, which will open in a new browser window and they’ll be used there. |
| ab.storage.deviceId ab.storage.sessionId ab.storage.userId |
End of session* | Essential | First Party | These cookies are used by esure’s customer messaging system (Braze) to link requests together within a session and between sessions. Braze is used to personalise content to send essential messages to customers in the App. |
| fp_token_7c6a6574-f011-4c9a-abdd-9894a102ccef | End of session* | Performance | First Party | Used for verification and tracking by esure’s device recognition and fraud protection system (Iovation) |
| rxVisitor rxvt |
End of session* | Performance | First Party | These cookies are used by one of our technical monitoring systems (Dynatrace) to measure system performance and detect technical issues |
| ajs_anonymous_id ajs_user_id |
End of session* | Essential | First Party | This Cookie is used by esure’s customer data platform (Segment) to link requests together within a session and between sessions. Segment is used for enabling app features, monitoring customer journey performance and personalisation of the user experience. |
| optimizelyEndUserId optimizelySession |
End of session* | Essential | First Party | These cookies are used by esure’s user experience testing tool (Optimizeley) to link requests together within a session and between sessions. Optimizeley is used to a/b test customer journey improvements. |
| _cfuvid | End of session* | Performance | First Party | This cookie is set by esure’s web application firewall (Cloudflare) and is used to handle rate limiting which protects our websites from denial of service attacks. |
*all cookies used in the esure App are set when navigating esure services within an iOS or Android webview. This means the cookies are deleted after every session and don’t remain on your device. They are also not accessible to other websites or apps on your device.