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Contact Us


Opening Hours:

Monday - Friday: 8am-8pm

Saturday: 9am - 5pm

Sunday: 9am - 2pm 

Do you have some unanswered questions?

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Frequently Asked Questions


Use the button on the side of your screen for quick answers to common questions.


Live chat


Why not speak to someone through Live Chat?

Our agents are on hand to answer your questions, saving you a phone call or an email.

Use the button on the side of your screen to speak to one of our agents.

Already an existing customer?

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Get a quote to add another driver 

We aim to reply to you with a quote within 72 hours which will be emailed to you.

 

 

 


Get a quote to change your car 

If you request a quote before 8pm (or 6pm Weekends) then you’ll receive a quote in a few minutes. Otherwise you’ll get it first thing tomorrow morning. This will then be emailed over to you.

 


Change your registration number

You will be emailed with confirmation of this within 72 hours.

 



 


Add a motoring conviction

If it’s a recent motoring conviction, in most cases we'll store the details and add them at your next renewal. If we can’t do this, we’ll let you know by email.
 

 


Proof of No Claim Discount

Send us your Proof of No Claim Discount or request your own Proof of No Claim Discount.

 


Looking to make a claim?

If you need to discuss an incident, or you need to report a claim don't worry, we're here to help you every step of the way. Contact us as soon as you're safe.

 

Useful Telephone Numbers

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Car insurance telephone numbers
 
Customer Service 0345 045 1000 Mon-Fri
Sat
Sun
8am - 8pm
9am - 5pm
9am - 2pm
Quotes and sales 0345 045 1000 Mon-Fri
Sat
Sun
8am - 8pm
9am - 5pm
9am - 2pm
Multicar sales 0800 434 6764 Mon-Fri
Sat
Sun

8am - 8pm
9am - 5pm
9am - 2pm

Claims 0345 603 7872 Mon-Fri
Sat
Sun
8am - 8pm
9am - 5pm
Closed
(if calling from abroad) +44 141 221 5777 Mon-Fri
Sat
Sun
8am - 8pm
9am - 5pm
Closed
Claims fax number 0161 830 8084    
Renewal hotline 0345 603 7879 Mon-Fri
Sat
Sun
8am - 8pm
9am - 5pm
9am - 2pm
Payment queries 0345 045 1000 Mon-Fri
Sat
Sun
8am - 8pm
9am - 5pm
9am - 2pm
24-hour accident recovery 0800 085 8533 7 days a week 24hrs
24-hour windscreen repair helpline 0800 085 8459 7 days a week 24hrs
Motoring Legal Protection 0345 603 7872    
24-hour motoring legal advice helpline 0345 850 9596 7 days a week 24hrs
24-hour breakdown assistance 0800 085 6837 7 days a week 24hrs
(European emergency) +44 141 243 2897    

 

Home insurance telephone numbers
Customer Service Mon – Fri
Sat
Sun
8am – 8pm
9am – 5pm
9am – 2pm
0345 045 8000
Quotes and sales Mon – Fri
Sat
Sun
8am – 8pm
9am – 5pm
9am – 2pm
0345 045 8000
Renewal hotline Mon – Fri
Sat
Sun
8am – 8pm
9am – 5pm
9am – 2pm
0345 601 7079
Payment queries Mon – Fri
Sat
Sun
8am – 8pm
9am – 5pm
9am – 2pm
0345 045 8000
24-hour claims 7 days a week 24 hrs 0345 601 7072
24-hour pest cover 7 days a week 24 hrs 0345 601 7073
24-hour family legal protection 7 days a week 24 hrs 0345 601 7070
24-hour home emergency 7 days a week 24 hrs 0345 601 7624
24-hour legal advice 7 days a week 24 hrs 0345 601 7070
24-hour annual travel insurance
Medical Emergency
7 days a week 24 hrs +44 (0)208 763 4902
All other annual travel claims line Mon – Fri 8am – 6pm 0345 601 6194

 

Travel insurance telephone numbers
 

Quotes and Sales
Mon – Fri
Sat

8am – 7pm
9am – 5pm

 

0345 600 3949

[email protected]

Claims Mon – Fri 8am – 6pm

0345 600 3951

[email protected]

Renewal hotline Mon – Fri
Sat
8am – 7pm
9am – 5pm

0345 600 3949

[email protected]

Customer Service Mon – Fri
Sat
8am – 7pm
9am – 5pm

0345 600 3950

[email protected]

24-hour legal advice 7 days a week 24 hrs +44 (0)20 8603 9804
24-hour emergency assistance 7 days a week 24 hrs +44 (0)20 8603 9961

Prefer to e-mail us?

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Here are some useful email links where you can make adjustments, contact us about claims or speak to customer services. 

 

Email


Customer Services

If you provide your name, address, date of birth and policy number (if you have one), you can email your question about your car, home or travel insurance quote or policy here

Proof of No Claim Discount

We now accept Proof of No Claim Discount by email. If you'd like to send us your Proof of No Claim Discount, please email [email protected], providing your name, address, date of birth and policy number. If you've any questions about providing proof of your No Claim Discount, you can click here.

Car Insurance Claims

If you’ve registered a Car Insurance claim with us, your dedicated claims team will give you the correct email address to get in touch with them. If you don’t have this you can email [email protected]. Please include your claim reference or policy number so we can pass your email to the right team.

Home Insurance Claims

If you've registered a Home Insurance claim with us, you can get in touch by sending an email to [email protected]. Please include your claim reference or policy number so we can pass your email to the right team.

Unsubscribe from Marketing emails

If you no longer wish to receive marketing emails from us, please email [email protected]

Website Feedback

We're always interested in your opinions about our website, please use our website feedback form to send us suggestions for improvement. PLEASE NOTE: Any quote or policy related questions won't be answered via this form. Instead, please contact our Customer Service department on the relevant phone number or email address shown above, or take a look at our frequently asked questions.

Please note that we cannot accept any responsibility for data lost or intercepted in transit.
 

Customer Service addresses

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Customer Service addresses
 

For car and home insurance policies

esure
The Equinox
19 Cadogan Street
Glasgow G2 6QQ

For travel insurance policies

esure Travel Insurance
1st Floor, Maitland House
Warrior Square, Southend-on-Sea
Essex, SS1 2JY


Complaints Information


If you feel that esure have not provided the customer service you had expected, please visit the complaints management page, where we can put you in touch with the relevant people.